Dynamic Bicycles - shaft drive hybrid bikes, commuter bicyclesNext generation shaft drive bicycles
Hybrid Bicycles, Commuter Bicycles, Chainless Bicycles, Shaft Drive Bicycles

Satisfaction Guarantee

At Dynamic Bicycles, we are proud of the bikes we build. This is why our bikes are backed with a satisfaction guarantee. Our first priority is to make you a satisfied customer.

Courtesy Return
If within the first 30 days after you receive your bicycle, you are not satisfied with your bike, call us to explain your situation. We will be glad to assist you and make every effort to address any issues you are facing. If your bicycle is operating properly but you would still like to return it within the first 30 days, we will be happy to issue you a Courtesy Return Authorization and a refund of your purchase price minus round trip shipping and a 10% handling/re-stocking charge. No refunds will be offered for bikes sold on close-out or for bikes kept over 30 days after receipt.

Technical Issue
If within the first 30 days after you receive your bicycle, you are having a technical issue that we are unable to correct to your satisfaction, we will offer to exchange your bicycle, or offer you a full refund and return the bicycle at our expense. Bicycle exchanges and returns to address technical issues are free of charge within the continental US. For bicycles residing outside the continental US, customers will be responsible for any shipping and handling charges including duty, customs, brokerage and related taxes to return the bike. Bikes returned for technical reasons will be inspected to verify technical issue. Bikes returned with a technical issue that cannot be verified or duplicated by our production department will be treated as a Courtesy Return.

Return Authorization and Procedure
If your bicycle is going to be returned to us, we will issue you a return authorization and make arrangements for the bike's return shipping. Bikes returned to Dynamic Bicycles without a return authorization, or shipped to us without our arrangement will be refused and not issued a refund. All returned bikes must be in original packaging and complete including all parts, accessories, owner’s manual and packaging materials. Any costs resulting from damage or wear to the bicycle incurred during customer use or return shipping will be the responsibility of the consumer and will be deducted from any refund issued. All refunds are made in the same form as the original purchase.